How do I return an item?
We want you to be satisfied with your order from Forbidden City Tea, and we will gladly exchange or refund any unopened, undamaged, unused teas and accessories that were purchased within 15 days of receipt.
Tea is a food item and therefore cannot be returned if opened.
Tea accessories including tea ware must be unused, in their original packaging and in new condition upon receipt. If item is found damaged or used, Forbidden City Tea will not be able to issue a refund.
We do not cover the cost of shipping returned or exchanged items to Forbidden City Tea or the cost of shipping replacement or exchanged items to you.
If the returned item is determined by us to be used, damaged, or otherwise nonreturnable, we will not refund or exchange the item. You will be required to pay postage if you want to have the used or damaged product returned to you.
Of course, we will correct any error made by us at no additional cost to you.
You must contact us prior to returning any item or any reason.
Please email us and we will help facilitate returns or exchanges.